Terms of Service

Effective date: November 5, 2026

These Terms of Service ("Terms") govern your use of bobtheplumberla.com (the "Site") and the plumbing services provided by Advance Industrial Contractor, Inc., doing business as Bob The Plumber ("Bob The Plumber," "we," "us," or "our"), a California licensed contractor (C-36 / C-42, Lic. #918536). By using the Site, contacting us, or booking service, you agree to these Terms and to our Privacy Policy.

1. Use of the Site

You may use the Site to learn about our services, request an estimate, and contact us. You agree not to misuse the Site, interfere with its operation, copy its content for commercial use, or submit false or misleading information. All text, photos, videos, and logos on the Site belong to Bob The Plumber or are used with permission and may not be reused without our written consent.

2. Text Messaging (SMS) Terms

What you will receive. When you provide your mobile number to Bob The Plumber through our website chat widget, by phone, by email, or when booking service, you consent to receive text messages from Bob The Plumber (Advance Industrial Contractor, Inc.) about your service, including appointment confirmations and reminders, on-the-way notices, estimates, invoices, and a review request after a completed job.

Promotional messages such as seasonal offers are sent only to customers who separately check the optional marketing consent box in our website chat widget or otherwise give express written consent. Consent to marketing messages is not a condition of purchase.

Frequency and cost. Message frequency varies. Message and data rates may apply.

Opt out and help. Reply STOP to any message to cancel. Reply HELP for help, or contact us at 818-736-7889 or booking@bobtheplumberla.com.

Carriers are not liable for delayed or undelivered messages. Supported carriers include major U.S. carriers; delivery is subject to your carrier's network and coverage.

Privacy. How we handle your mobile number is described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

3. Estimates and Scheduling

Estimates given by phone, text, or chat are approximations based on the information you provide. A final price is set in a written estimate or invoice after we see the job, and may change if conditions differ from what was described or if additional work is needed and approved by you.
Appointment times are targets. Emergency calls and job overruns can shift a schedule, and we will keep you informed by phone or text.
Please tell us as soon as possible if you need to cancel or reschedule so we can offer the time to another customer.

4. Service Work, Payment, and Warranty

Work is performed by Bob The Plumber under California contractor license Lic. #918536. Where a permit is required, we will tell you before work begins.
Payment is due on completion unless a written estimate says otherwise. We accept credit card, check, Zelle, and cash.
Any workmanship or parts warranty is stated on your written estimate or invoice and applies only to the work described there. It does not cover damage caused by misuse, pre-existing conditions, work by others, or normal wear.
You are responsible for giving us safe access to the work area and for disclosing known hazards, hidden lines, or prior repairs.

5. Limitation of Liability

To the fullest extent permitted by law, Bob The Plumber is not liable for indirect, incidental, or consequential damages arising from use of the Site or our services, and our total liability for any claim relating to a job is limited to the amount you paid for that job. Nothing in these Terms limits rights you have under California law that cannot be waived, including your rights under the Contractors State License Board.

6. Reviews and Photos

We may ask for a review after a job. Reviews are voluntary and we never offer payment or incentives for them. We may photograph or video our work for training, proof of work, or marketing. We will not publish images that identify your home address or your family without your permission.

7. Governing Law

These Terms are governed by the laws of the State of California. Any dispute will be brought in the state or federal courts located in Los Angeles County, California, unless the law requires otherwise.

8. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of the page shows when they were last revised. Continued use of the Site or our services after a change means you accept the updated Terms.

9. Contact Us

Advance Industrial Contractor, Inc., doing business as Bob The Plumber
913 Groton Dr, Burbank, CA 91504
Phone: 818-736-7889
Email: booking@bobtheplumberla.com

Licensed contractors are regulated by the Contractors State License Board (CSLB). You can verify our license at cslb.ca.gov.